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STUPID PEOPLE!
Sep. 12th, 2006 05:48 pmI work at a hotel, so I get my share of stupid, but some days I swear there are STUPID THEMES! Today's theme has been, "Why can't I get the cheap rate?" Now, some of these are actually easy. Sometimes I can even give benefit of the doubt. If you are calling a dozen hotels, looking for a deal, you might lose track of who is who, but it's not my job to argue. Sometimes though, I think it's just a game of, "Let's get over on the clerk!" Such is the first case.
Me: Coral Beach Motel, this is Shannon. How can I help you?
Her: I would like to book a room for the nights of blah and blah, ocean front, non smoking.
Me: No problem, ma'am. We have availability, and the rate is 74 dollars per night.
Her:...I was looking in this brochure of Fall specials and I talked to a man there earlier that quoted me 59 dollars per night.
Me:...I'm sorry, Ma'am, that just isn't the rate in the system. If you spoke to a man, it would have been our manager. Perhaps you need to speak to him again? He'll be at work tomorrow from 9 to 3.
Her: I have to call back?
Me: Yes.
Her: *click*
Me: *snort*
But no, the real winner has to be the older gentleman who called me twice to try and get me to book him two rooms at the same rate that Expedia.com quoted, and couldn't understand why I could not do it. It's an internet special rate. You basicly get a discount for doing my job. He didn't understand that part. I finally explained that it would be like him taking a can of soup to the checkout in a grocery store, and asking for the coupon price without the coupon to present to the cashier. Let me just say it's *reallyreallyREALLY* hard not to sound sarchastic while doing this. Then to add a cherry to that mess, he balked at the idea that he'd have to pay a deposit up front. How dare I charge a deposit like pretty much every other hotel in the world.
gah
Me: Coral Beach Motel, this is Shannon. How can I help you?
Her: I would like to book a room for the nights of blah and blah, ocean front, non smoking.
Me: No problem, ma'am. We have availability, and the rate is 74 dollars per night.
Her:...I was looking in this brochure of Fall specials and I talked to a man there earlier that quoted me 59 dollars per night.
Me:...I'm sorry, Ma'am, that just isn't the rate in the system. If you spoke to a man, it would have been our manager. Perhaps you need to speak to him again? He'll be at work tomorrow from 9 to 3.
Her: I have to call back?
Me: Yes.
Her: *click*
Me: *snort*
But no, the real winner has to be the older gentleman who called me twice to try and get me to book him two rooms at the same rate that Expedia.com quoted, and couldn't understand why I could not do it. It's an internet special rate. You basicly get a discount for doing my job. He didn't understand that part. I finally explained that it would be like him taking a can of soup to the checkout in a grocery store, and asking for the coupon price without the coupon to present to the cashier. Let me just say it's *reallyreallyREALLY* hard not to sound sarchastic while doing this. Then to add a cherry to that mess, he balked at the idea that he'd have to pay a deposit up front. How dare I charge a deposit like pretty much every other hotel in the world.
gah
